About Us - FAQ

Glitterfire Giftshop by Erikaah is a unique giftshop that focuses on designing practical and functional products for the entire family.  Our shop's motto is "Gifts that make memories," this has inspired us to always remember that these products are not just ordinary items but products that will bring big smiles and happiness to its users.  Mugs with novelty, inspiational or motivational quotes that resonate with it's owners - each product unique in its own way.  We 'love the reactions' on our clients faces when they unwrap their gift for the1st time - they are in complete awe.

My journey as an artist began in my late teens.  I was still living in the Caribbean and had gotten an opportunity to volunteer at a local primary school as an art teacher.  Best job ever - as this was the spark that ignited the artistic passion inside of me.  I am now the best version of my creative self - being an Agency Head Chef.  My passion, drive, and artistic flair can be seen throught out my career and crafting endeavours.

Here at Glitterfire Giftshop by Erikaah - We specialise in making many different types of gifts.  Our best sellers include these products but are not limited to Custom tumblers, Snow globes, Keyrings, Pill box bottles, Shot cup wristlets, Glitter Burst designs, Fluid Arts - canvas, Lid toppers, 3D clay cups, Etched designs, Glass designs, Cold and hot cups, Vintage Wall Tin signs and street signs, Cold Smoke hookahs bongs, Pens and phone grips.  Wine & coaster gift sets, Memorial, Teacher, Kitchen, Bath/relax time gift sets, and Glow in the dark prop potions.  You will however, have to wait until these products are stocked in the shop to grab them as they dont last very long on the shelf.

 

FREQUENTLY ASKED QUESTIONS  [FAQ]

1.  How do I make a custom order?   
All orders are to be placed through our website in order to keep tracking of the item.  All customs/ personalised orders need to be discussed  - as we need to discuss the specifics of the tumbler.  We do enjoy making custom tumblers where we have free range of design and fonts -  colours and quote on tumbler can be chosen.

2.  What paymet methods do we accept?
We accept all major credit/debit cards.  Apple, Google pay, Paypal and Clear Pay is also accepted.  When we are at a Craft Fair/ Market we acccept all major credit/debit cards and cash.

3.  What is our turn around times?
We try to work as quickly as possible to get orders shipped out.  For Ready to Ship - Our processing/ handling time is 1-2 business days after payment has been cleared.  Shipping is 2-4 business days.  Some items can be shipped Same/Next day if processing is smooth.

For Custom orders/ Social Media LIVES - these items have to be completed in their entirety before it can be processed and shipped.  The universal turn around time is 6-8 weeks depending on how busy we are.

4.  I haven't recieved an order conformation, what do I do?
Order conformations are generated automatically by the website.  Please check your junk/ spam mail boxes - the conformation information will be sent to the email that was used at check out.

5.  I haven't recieved my tracking number, what do I do?
Please send us an email or a text message on whats app - we'll happily resend it.  Please do check your email - spam/ junk folder first.

6.  Where is Glitterfire Giftshop based - is local pick up offered?
We are based in Leeds - Bradford, West Yorkshire.  We do not offer local pick up at this present moment.  We are however looking into offering this service in the future.

7.  I want to cancel my order, I've changed my mind.
We begin prodcut process as soon as the order is cleared.  The postal  label is already purchased, printed and ready for the next step.  A transaction fee is also charged from the website for orders received, so unfortunately we cannot cancel your order.

8.  I want to change my design on my custom order.
Unfortunately, all custom orders are made specifically to the original owners' specification.  This product will become unsellable as it has been made with elements that another client might not be interested in.  These products often has personal names and wording that might not resonate with another client.  All custom designs SALES ARE FINAL and there will be no refunds on this product.

 9.  I want to choose a Ready to Ship product but put my name on it.
This service is available [send a direct text or email to get it done].  This service cost and extra £15.00 - as the product surface has to be prepped for the personal name.  The finishing resin has to then be reapplied inorder to get a smooth finish.  This process takes 3-5 weeks to complete, then the product will be ready for shipment.